{"id":14156,"date":"2024-06-19T10:30:53","date_gmt":"2024-06-19T10:30:53","guid":{"rendered":"https:\/\/lollypop.design\/?p=14156"},"modified":"2026-04-15T16:48:12","modified_gmt":"2026-04-15T11:18:12","slug":"inclusive-design-la-gi-chia-khoa-nang-tam-thiet-ke-ux-toan-dien","status":"publish","type":"post","link":"https:\/\/lollypop.design\/blog\/2024\/june\/inclusive-design-la-gi-chia-khoa-nang-tam-thiet-ke-ux-toan-dien\/","title":{"rendered":"Inclusive design l\u00e0 g\u00ec? Ch\u00eca kh\u00f3a n\u00e2ng t\u1ea7m thi\u1ebft k\u1ebf UX to\u00e0n di\u1ec7n"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">B\u1ea1n \u0111\u00e3 bao gi\u1edd nghe Podcast ch\u1eefa l\u00e0nh tr\u00ean Youtube hay \u0111\u1ecdc Ph\u1ee5 \u0111\u1ec1 khi xem phim Hollywood, phim H\u00e0n Qu\u1ed1c trong r\u1ea1p?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u00f3 th\u1ec3 b\u1ea1n ch\u01b0a qu\u00e1 quen thu\u1ed9c v\u1edbi kh\u00e1i ni\u1ec7m Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n (Inclusive design). Tuy nhi\u00ean, c\u00e1c v\u00ed d\u1ee5 tr\u00ean \u0111\u00e2y l\u00e0 hai trong nh\u1eefng \u1ee9ng d\u1ee5ng v\u00f4 c\u00f9ng ph\u1ed5 bi\u1ebfn c\u1ee7a Inclusive design trong \u0111\u1eddi s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a ch\u00fang ta!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00e0 trong b\u00e0i vi\u1ebft n\u00e0y, h\u00e3y c\u00f9ng Lollypop t\u00ecm hi\u1ec3u s\u00e2u v\u1ec1 \u00fd ngh\u0129a, t\u1ea7m quan tr\u1ecdng c\u1ee7a Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n, c\u0169ng nh\u01b0 c\u00e1c nguy\u00ean t\u1eafc trong <strong><a href=\"https:\/\/lollypop.design\/blog\/2024\/june\/inclusive-design-la-gi-chia-khoa-nang-tam-thiet-ke-ux-toan-dien\/\" target=\"_blank\" rel=\"noopener\">Inclusive design<\/a><\/strong> \u0111\u1ec3 t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng cho s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang ta nh\u00e9!<\/span><\/p>\n<p><b>L\u01b0u \u00fd: <\/b><span style=\"font-weight: 400;\">M\u1eb7c d\u00f9 Inclusive design c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng nh\u1eb1m t\u1ed1i \u01b0u h\u1ea7u h\u1ebft c\u00e1c s\u1ea3n ph\u1ea9m trong \u0111\u1eddi s\u1ed1ng, c\u00e1c v\u00ed d\u1ee5 \u0111\u01b0\u1ee3c Lollypop \u0111\u01b0a ra trong b\u00e0i vi\u1ebft n\u00e0y s\u1ebd t\u1eadp trung v\u00e0o c\u00e1c \u1ee9ng d\u1ee5ng c\u1ee7a n\u00f3 trong c\u00e1c s\u1ea3n ph\u1ea9m s\u1ed1 nh\u01b0 Website v\u00e0 App.<\/span><\/p>\n<h2><b>Inclusive design l\u00e0 g\u00ec?<\/b><\/h2>\n<p><b>Inclusive design<\/b><span style=\"font-weight: 400;\"> (Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n) l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn trong thi\u1ebft k\u1ebf, nh\u1eb1m t\u1ea1o ra tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a m\u1ecdi \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng, b\u1ea5t k\u1ec3 gi\u1edbi t\u00ednh, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, ng\u00f4n ng\u1eef, v\u0103n h\u00f3a hay kh\u1ea3 n\u0103ng th\u1ec3 ch\u1ea5t c\u1ee7a h\u1ecd.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Nh\u1eb1m ch\u1ee9ng minh <\/span><b>t\u1ea7m quan tr\u1ecdng c\u1ee7a thi\u1ebft k\u1ebf Inclusive<\/b><span style=\"font-weight: 400;\">, Trung t\u00e2m Thi\u1ebft k\u1ebf To\u00e0n di\u1ec7n (Centre for Inclusive Design) \u0111\u00e3 h\u1ee3p t\u00e1c c\u00f9ng Adobe v\u00e0 Microsoft \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t nghi\u00ean c\u1ee9u t\u1ea1i \u00dac v\u1edbi ch\u1ee7 \u0111\u1ec1: \u201c<\/span><a href=\"https:\/\/centreforinclusivedesign.org.au\/the-benefits-of-designing-for-everyone-report\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>The Benefits of Designing for Everyone Report<\/b><\/a><span style=\"font-weight: 400;\">\u201d (T\u1ea1m d\u1ecbch: \u201cL\u1ee3i \u00edch c\u1ee7a Thi\u1ebft k\u1ebf cho t\u1ea5t c\u1ea3\u201d).\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">K\u1ebft qu\u1ea3 cho th\u1ea5y, c\u00f3 \u0111\u1ebfn <\/span><b>5 tri\u1ec7u ng\u01b0\u1eddi d\u00e2n \u00dac<\/b><span style=\"font-weight: 400;\"> kh\u00f4ng th\u1ec3 ti\u1ebfp c\u1eadn c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5. Nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y b\u1ecb lo\u1ea1i tr\u1eeb do l\u00e0 ng\u01b0\u1eddi khuy\u1ebft t\u1eadt, ng\u01b0\u1eddi cao tu\u1ed5i, ho\u1eb7c do v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, gi\u1edbi t\u00ednh, ho\u1eb7c t\u00ecnh tr\u1ea1ng t\u00e0i ch\u00ednh \u0111\u1eb7c bi\u1ec7t. Tuy nhi\u00ean, h\u1ecd l\u1ea1i s\u1edf h\u1eefu t\u1ed5ng thu nh\u1eadp kh\u1ea3 d\u1ee5ng h\u01a1n <\/span><b>40 t\u1ef7 USD\/n\u0103m<\/b><span style=\"font-weight: 400;\">, c\u00f3 th\u1ec3 mang l\u1ea1i ngu\u1ed3n thu \u0111\u00e1ng k\u1ec3 cho doanh nghi\u1ec7p (n\u1ebfu s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1i \u01b0u h\u01a1n).<\/span><\/p>\n<p><span style=\"font-weight: 400;\">C\u0169ng theo nghi\u00ean c\u1ee9u tr\u00ean, khi c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 Gi\u00e1o d\u1ee5c, T\u00e0i ch\u00ednh hay B\u00e1n l\u1ebb t\u1ea1i \u00dac \u0111\u01b0\u1ee3c t\u1ed1i \u01b0u v\u1ec1 Inclusive Design c\u00f3 th\u1ec3:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mang l\u1ea1i th\u00eam 228.000 b\u1eb1ng \u0111\u1ea1i h\u1ecdc, g\u00f3p ph\u1ea7n gia t\u0103ng vi\u1ec7c l\u00e0m v\u00e0 l\u01b0\u01a1ng th\u01b0\u1edfng l\u00ean t\u1edbi 4,5 t\u1ef7 USD\/n\u0103m.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 h\u01a1n 830.000 ng\u01b0\u1eddi d\u00e2n \u00dac gia t\u0103ng kh\u1ea3 n\u0103ng t\u00e0i ch\u00ednh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Gi\u00fap c\u00e1c nh\u00e0 b\u00e1n l\u1ebb t\u0103ng doanh thu l\u00ean \u0111\u1ebfn 4 t\u1ef7 USD.<\/span><\/li>\n<\/ul>\n<h2><b>Inclusive Design v\u00e0 Accessibility Design<\/b><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22569\" src=\"https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp\" alt=\"Inclusive Design vs Accessibility Design\" width=\"2881\" height=\"1729\" srcset=\"https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp 2881w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp 300w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp 1024w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp 768w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp 1536w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Inclusive-Design-vs-Accessibility-Design.webp 2048w\" sizes=\"auto, (max-width: 2881px) 100vw, 2881px\"><\/p>\n<p><span style=\"font-weight: 400;\">Accessibility Design v\u00e0 Inclusive Design th\u01b0\u1eddng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng thay th\u1ebf cho nhau, nh\u01b0ng th\u1ef1c t\u1ebf Accessibility (kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn) ch\u1ec9 l\u00e0 m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 x\u00e2y d\u1ef1ng n\u00ean Inclusive Design.<\/span><\/p>\n<p><b>Accessibility design<\/b><span style=\"font-weight: 400;\"> (Thi\u1ebft k\u1ebf <\/span><span style=\"font-weight: 400;\">d\u1ec5 ti\u1ebfp c\u1eadn) l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn trong thi\u1ebft k\u1ebf, gi\u00fap gi\u1ea3m thi\u1ec3u c\u00e1c r\u00e0o c\u1ea3n \u0111\u1ec3 c\u00e1c t\u00ednh n\u0103ng v\u00e0 n\u1ed9i dung c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c truy c\u1eadp v\u00e0 s\u1eed d\u1ee5ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng b\u1edfi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ecb khi\u1ebfm khuy\u1ebft v\u1ec1 th\u00ednh gi\u00e1c, v\u1eadn \u0111\u1ed9ng, th\u1ecb gi\u00e1c, kh\u1ea3 n\u0103ng n\u00f3i ho\u1eb7c nh\u1eadn th\u1ee9c.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trong khi \u0111\u00f3, <\/span><b>Inclusive Design<\/b><span style=\"font-weight: 400;\"> c\u00f3 ph\u1ea1m vi r\u1ed9ng h\u01a1n nhi\u1ec1u! Kh\u00f4ng ch\u1ec9 t\u1ea1o ra s\u1ea3n ph\u1ea9m d\u1ec5 ti\u1ebfp c\u1eadn cho nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ecb khi\u1ebfm khuy\u1ebft, Inclusive Design c\u00f2n xem x\u00e9t c\u00e1c y\u1ebfu t\u1ed1 nh\u01b0 \u0111\u1ed9 tu\u1ed5i, v\u0103n h\u00f3a, t\u00ecnh h\u00ecnh kinh t\u1ebf, gi\u00e1o d\u1ee5c, gi\u1edbi t\u00ednh, c\u00e2n n\u1eb7ng, v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd, ng\u00f4n ng\u1eef v\u00e0 ch\u1ee7ng t\u1ed9c,\u2026 nh\u1eb1m \u0111\u1ea3m b\u1ea3o thi\u1ebft k\u1ebf c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u00f3 l\u00e0 l\u00fd do v\u00ec sao m\u1ed9t s\u1ea3n ph\u1ea9m, d\u00f9 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf t\u1ed1t v\u1ec1 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn, v\u1eabn c\u00f3 th\u1ec3 g\u00e2y ra m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u00e2n bi\u1ec7t gi\u1edbi t\u00ednh: <\/b><span style=\"font-weight: 400;\">Ch\u1ec9 cung c\u1ea5p t\u00f9y ch\u1ecdn Nam\/n\u1eef (kh\u00f4ng bao g\u1ed3m LGBTQ+) trong ph\u1ea7n \u0111\u0103ng k\u00fd th\u00f4ng tin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thi\u00ean v\u1ecb m\u00e0u da:<\/b><span style=\"font-weight: 400;\"> Ch\u1ec9 s\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh ng\u01b0\u1eddi da tr\u1eafng \u0111\u1ec3 m\u00f4 t\u1ea3 v\u1ec1 h\u00ecnh m\u1eabu ng\u01b0\u1eddi xinh \u0111\u1eb9p ho\u1eb7c th\u00e0nh \u0111\u1ea1t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Mi\u1ec7t th\u1ecb ngo\u1ea1i h\u00ecnh (Body Shaming):<\/b><span style=\"font-weight: 400;\"> C\u1ea3m bi\u1ebfn v\u00e2n tay ch\u1ec9 thi\u1ebft k\u1ebf d\u1ef1a tr\u00ean m\u1eabu v\u00e2n c\u1ee7a ng\u01b0\u1eddi c\u00f3 c\u00e2n n\u1eb7ng v\u00e0 k\u00edch th\u01b0\u1edbc b\u00e0n tay \u201ctrung b\u00ecnh\u201d, g\u00e2y kh\u00f3 kh\u0103n cho ng\u01b0\u1eddi c\u00f3 c\u00e2n n\u1eb7ng cao ho\u1eb7c c\u00f3 b\u00e0n tay l\u1edbn h\u01a1n s\u1eed d\u1ee5ng.<\/span><\/li>\n<\/ul>\n<h2><b>3 Nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i trong Inclusive design\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Trong c\u00e1c thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh, Microsoft lu\u00f4n \u0111\u1ec1 cao t\u1ea7m quan tr\u1ecdng c\u1ee7a Inclusive Design. Theo Microsoft, nguy\u00ean nh\u00e2n c\u00e1c gi\u1ea3i ph\u00e1p thi\u1ebft k\u1ebf thi\u1ebfu \u0111i t\u00ednh to\u00e0n di\u1ec7n l\u00e0 do ch\u00fang ta (c\u00e1c Designer) th\u01b0\u1eddng b\u1ecb t\u00e1c \u0111\u1ed9ng b\u1edfi c\u00e1c \u0111\u1ecbnh ki\u1ebfn (biases) c\u1ee7a b\u1ea3n th\u00e2n.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00e0 v\u00e0o n\u0103m 2016, c\u00e1c chuy\u00ean gia t\u1ea1i Microsoft \u0111\u00e3 xu\u1ea5t b\u1ea3n m\u1ed9t t\u1eadp t\u00e0i li\u1ec7u mang t\u00ean \u201c<\/span><a href=\"https:\/\/inclusive.microsoft.design\/tools-and-activities\/Inclusive101Guidebook.pdf\" target=\"_blank\" rel=\"nofollow noopener\"><b>Inclusive 101 GuideBook<\/b><\/a><span style=\"font-weight: 400;\">\u201d, trong \u0111\u00f3 bao g\u1ed3m 3 nguy\u00ean t\u1eafc thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n (<\/span><b>Inclusive Design principles<\/b><span style=\"font-weight: 400;\">) nh\u1eb1m n\u00e2ng cao nh\u1eadn th\u1ee9c v\u1ec1 Inclusive Design trong thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22574\" src=\"https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp\" alt=\"Key Principles of Inclusive Design\" width=\"2881\" height=\"1729\" srcset=\"https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp 2881w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp 300w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp 1024w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp 768w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp 1536w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/06\/Key-Principles-of-Inclusive-Design.webp 2048w\" sizes=\"auto, (max-width: 2881px) 100vw, 2881px\"><\/p>\n<h3><b>1. Recognize Exclusion<\/b><\/h3>\n<p><b>(T\u1ea1m d\u1ecbch: Nh\u1eadn th\u1ee9c v\u1ec1 s\u1ef1 lo\u1ea1i tr\u1eeb)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Nguy\u00ean t\u1eafc \u0111\u1ea7u ti\u00ean kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng: \u201c\u0110\u1ec3 t\u1ea1o n\u00ean m\u1ed9t thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n, ch\u00fang ta c\u1ea7n th\u1eeba nh\u1eadn nh\u1eefng th\u00e0nh ki\u1ebfn (biases) c\u1ee7a b\u1ea3n th\u00e2n, c\u0169ng nh\u01b0 nh\u1eadn th\u1ee9c nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng v\u00f4 t\u00ecnh b\u1ecb lo\u1ea1i tr\u1eeb t\u1eeb nh\u1eefng biases \u0111\u00f3.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110a ph\u1ea7n c\u00e1c s\u1ea3n ph\u1ea9m tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ch\u1ec9 cho nh\u1eefng t\u1ec7p ng\u01b0\u1eddi d\u00f9ng v\u00e0 ho\u00e0n c\u1ea3nh s\u1eed d\u1ee5ng l\u00fd t\u01b0\u1edfng; t\u1ee9c nh\u1eefng ho\u00e0n c\u1ea3nh thu\u1eadn l\u1ee3i cho vi\u1ec7c s\u1eed d\u1ee5ng. \u0110i\u1ec1u n\u00e0y v\u00f4 t\u00ecnh lo\u1ea1i tr\u1eeb \u0111i kh\u00f4ng ch\u1ec9 nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng b\u1ecb khi\u1ebfm khuy\u1ebft v\u0129nh vi\u1ec5n v\u1ec1 th\u1ecb gi\u00e1c, th\u00ednh gi\u00e1c, kh\u1ea3 n\u0103ng n\u00f3i,\u2026 \u0110\u00f3 c\u00f2n l\u00e0 c\u1ea3 nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau, nh\u01b0ng s\u1eed d\u1ee5ng trong nh\u1eefng ho\u00e0n c\u1ea3nh\/ t\u00ecnh hu\u1ed1ng kh\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 khi h\u1ecd \u0111ang l\u00e1i xe \u00f4 t\u00f4, b\u00f3 b\u1ed9t m\u1ed9t c\u00e1nh tay, hay xem video trong m\u1ed9t kh\u00f4ng gian \u1ed3n \u00e0o,\u2026\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5 v\u1ec1 c\u00e1c Bias ph\u1ed5 bi\u1ebfn trong thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bias v\u1ec1 kh\u1ea3 n\u0103ng v\u1eadn \u0111\u1ed9ng:<\/b><span style=\"font-weight: 400;\"> Website ch\u1ec9 c\u00f3 th\u1ec3 t\u01b0\u01a1ng t\u00e1c b\u1eb1ng chu\u1ed9t, lo\u1ea1i tr\u1eeb ng\u01b0\u1eddi d\u00f9ng ch\u1ea5n th\u01b0\u01a1ng tay.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bias v\u1ec1 th\u1ecb gi\u00e1c:<\/b><span style=\"font-weight: 400;\"> App ch\u1ec9 hi\u1ec3n th\u1ecb n\u1ed9i dung b\u1eb1ng v\u0103n b\u1ea3n, g\u00e2y kh\u00f3 kh\u0103n cho ng\u01b0\u1eddi khi\u1ebfm th\u1ecb ho\u1eb7c \u0111ang l\u00e1i xe.<\/span><\/li>\n<\/ul>\n<h3><b>2. Learn from Diversity\u00a0<\/b><\/h3>\n<p><b>(T\u1ea1m d\u1ecbch: H\u1ecdc h\u1ecfi t\u1eeb s\u1ef1 \u0111a d\u1ea1ng)<\/b><\/p>\n<p><b>Nguy\u00ean t\u1eafc th\u1ee9 2 nh\u1ea5n m\u1ea1nh <\/b><span style=\"font-weight: 400;\">r\u1eb1ng Designer c\u1ea7n nh\u1eadn th\u1ee9c v\u1ec1 s\u1ef1 lo\u1ea1i tr\u1eeb trong qu\u00e1 tr\u00ecnh quan s\u00e1t\/ph\u1ecfng v\u1ea5n ng\u01b0\u1eddi d\u00f9ng, t\u1eeb \u0111\u00f3 t\u1ea1o n\u00ean nh\u1eefng thi\u1ebft k\u1ebf ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u th\u1ef1c t\u1ebf. <\/span><span style=\"font-weight: 400;\">C\u1ee5 th\u1ec3, Designer c\u00f3 th\u1ec3 <\/span><b>th\u1ef1c hi\u1ec7n c\u00e1c <\/b><b>ho\u1ea1t \u0111\u1ed9ng m\u00f4 ph\u1ecfng<\/b><span style=\"font-weight: 400;\"> nh\u01b0 \u201cB\u1ecbt m\u1eaft\u201d hay \u201cB\u1ecbt tai\u201d \u0111\u1ec3 hi\u1ec3u h\u01a1n v\u1ec1 nh\u1eefng kh\u00f3 kh\u0103n m\u00e0 nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng khi\u1ebfm khuy\u1ebft g\u1eb7p ph\u1ea3i khi t\u01b0\u01a1ng t\u00e1c v\u1edbi th\u1ebf gi\u1edbi xung quanh.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tuy nhi\u00ean, c\u1ea7n hi\u1ec3u r\u1eb1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng m\u00f4 ph\u1ecfng ch\u1ec9 cung c\u1ea5p m\u1ed9t g\u00f3c nh\u00ecn h\u1ea1n ch\u1ebf v\u1ec1 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng. Tr\u00ean th\u1ef1c t\u1ebf, c\u00f3 <\/span><b>v\u00f4 s\u1ed1 y\u1ebfu t\u1ed1 kh\u00e1c nhau<\/b><span style=\"font-weight: 400;\"> (kh\u1ea3 n\u0103ng, tr\u1ea3i nghi\u1ec7m, c\u1ea3m x\u00fac v\u00e0 b\u1ed1i c\u1ea3nh v\u0103n h\u00f3a, v.v) t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn c\u00e1ch th\u1ee9c con ng\u01b0\u1eddi t\u01b0\u01a1ng t\u00e1c v\u1edbi s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">V\u00ed d\u1ee5 v\u1ec1 m\u1ed9t s\u1ed1 ng\u01b0\u1eddi d\u00f9ng \u0111\u1eb7c bi\u1ec7t:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ng\u01b0\u1eddi c\u00f3 th\u1ecb l\u1ef1c k\u00e9m:<\/b><span style=\"font-weight: 400;\"> C\u1ea7n h\u1ed7 tr\u1ee3 ph\u00f3ng to m\u00e0n h\u00ecnh, \u0111i\u1ec1u ch\u1ec9nh \u0111\u1ed9 t\u01b0\u01a1ng ph\u1ea3n, v\u00e0 \u0111\u1ecdc v\u0103n b\u1ea3n b\u1eb1ng gi\u1ecdng n\u00f3i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ng\u01b0\u1eddi m\u1eafc ch\u1ee9ng kh\u00f3 \u0111\u1ecdc:<\/b><span style=\"font-weight: 400;\"> C\u1ea7n hi\u1ec3n th\u1ecb ph\u00f4ng ch\u1eef d\u1ec5 \u0111\u1ecdc, chia nh\u1ecf \u0111o\u1ea1n v\u0103n b\u1ea3n, v\u00e0 t\u00f9y ch\u1ecdn \u0111\u1ecdc b\u1eb1ng gi\u1ecdng n\u00f3i.<\/span><\/li>\n<\/ul>\n<h3><b>3. Solve for One, Extend to Many\u00a0<\/b><\/h3>\n<p><b>(T\u1ea1m d\u1ecbch: Gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u1ed9t nh\u00f3m, \u00e1p d\u1ee5ng cho nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p)<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Gi\u1ed1ng nh\u01b0 t\u00ean g\u1ecdi, nguy\u00ean t\u1eafc cu\u1ed1i c\u00f9ng v\u1ec1 Inclusive Design h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u1eadp trung gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n trong vi\u1ec7c s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u1ed9t nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee5 th\u1ec3 (th\u01b0\u1eddng l\u00e0 nh\u00f3m ng\u01b0\u1eddi b\u1ecb khi\u1ebfm khuy\u1ebft). T\u1eeb \u0111\u00e2y, s\u1ea3n ph\u1ea9m c\u0169ng s\u1ebd mang l\u1ea1i tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho nhi\u1ec1u nh\u00f3m ng\u01b0\u1eddi d\u00f9ng kh\u00e1c.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Trong \u0111\u1eddi s\u1ed1ng h\u00e0ng ng\u00e0y, ch\u00fang ta s\u1ebd th\u1ea5y v\u00f4 v\u00e0n nh\u1eefng v\u00ed d\u1ee5 \u0111i\u1ec3n h\u00ecnh nh\u01b0:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ph\u1ee5 \u0111\u1ec1 (Captions): <\/b><span style=\"font-weight: 400;\">\u0110\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng khi\u1ebfm th\u00ednh, nh\u01b0ng gi\u00fap \u00edch r\u1ea5t nhi\u1ec1u cho nh\u1eefng ng\u01b0\u1eddi d\u00f9ng trong m\u00f4i tr\u01b0\u1eddng \u0111\u00f4ng \u0111\u00fac, \u1ed3n \u00e0o (s\u00e2n bay, b\u1ec7nh vi\u1ec7n,\u2026)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>M\u00e0n h\u00ecnh c\u00f3 \u0111\u1ed9 t\u01b0\u01a1ng ph\u1ea3n cao<\/b><b> (high-contrast)<\/b><b>: <\/b><span style=\"font-weight: 400;\">\u0110\u01b0\u1ee3c ph\u00e1t tri\u1ec3n \u0111\u1ec3 h\u1ed7 tr\u1ee3 c\u1ed9ng \u0111\u1ed3ng ng\u01b0\u1eddi khi\u1ebfm th\u1ecb, nh\u01b0ng c\u0169ng mang \u0111\u1ebfn nh\u1eefng hi\u1ec7u qu\u1ea3 cho nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng thi\u1ebft b\u1ecb d\u01b0\u1edbi \u00e1nh s\u00e1ng m\u1eb7t tr\u1eddi.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0110i\u1ec1u n\u00e0y c\u0169ng \u0111\u00fang v\u1edbi nhi\u1ec1u t\u00ednh n\u0103ng\/thi\u1ebft b\u1ecb kh\u00e1c nh\u01b0 \u0110i\u1ec1u khi\u1ec3n t\u1eeb xa, C\u1eeda m\u1edf t\u1ef1 \u0111\u1ed9ng, S\u00e1ch n\u00f3i (audio books),\u2026<\/span><\/li>\n<\/ul>\n<p><b>\u0110\u1ed3ng h\u00e0nh c\u00f9ng Lollypop qua b\u00e0i blog:<\/b><a href=\"https:\/\/lollypop.design\/blog\/2024\/march\/design-outsourcing-giai-phap-thiet-ke-toi-uu-chi-phi-cho-doanh-nghiep\/\" target=\"_blank\" rel=\"noopener\"><b> Design Outsourcing: Gi\u1ea3i ph\u00e1p thi\u1ebft k\u1ebf t\u1ed1i \u01b0u chi ph\u00ed cho doanh nghi\u1ec7p<\/b><\/a><\/p>\n<h2><b>3 y\u1ebfu t\u1ed1 t\u1ea1o n\u00ean m\u1ed9t thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n cho s\u1ea3n ph\u1ea9m<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Theo <\/span><a href=\"https:\/\/www.interaction-design.org\/literature\/topics\/inclusive-design\" target=\"_blank\" rel=\"nofollow noopener\"><b>Interaction Design Foundation<\/b><\/a><span style=\"font-weight: 400;\">, Inclusive Design l\u00e0 s\u1ef1 t\u1ed5ng h\u00f2a c\u1ee7a 3\u00a0 y\u1ebfu t\u1ed1: Accessibility (Kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn), Usability (Kh\u1ea3 n\u0103ng s\u1eed d\u1ee5ng) v\u00e0 Inclusivity (T\u00ednh to\u00e0n di\u1ec7n)<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-22571\" src=\"https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp\" alt=\"Elements of Inclusive Design\" width=\"2881\" height=\"1729\" srcset=\"https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp 2881w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp 300w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp 1024w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp 768w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp 1536w, https:\/\/storage.googleapis.com\/websiteasset\/uploads\/2024\/07\/Elements-of-Inclusive-Design.webp 2048w\" sizes=\"auto, (max-width: 2881px) 100vw, 2881px\"><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea7u ti\u00ean, v\u1edbi ti\u00eau ch\u00ed Accessibility (T\u00ednh ti\u1ebfp c\u1eadn), b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 th\u00e2n thi\u1ec7n v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn c\u1ee7a Website ho\u1eb7c App d\u1ef1a tr\u00ean c\u00e1c kh\u00eda c\u1ea1nh sau:<\/span><\/p>\n<h3><b>1. Accessibility\u00a0<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea7u ti\u00ean, v\u1edbi ti\u00eau ch\u00ed Accessibility (T\u00ednh ti\u1ebfp c\u1eadn), b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 th\u00e2n thi\u1ec7n v\u00e0 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn c\u1ee7a Website ho\u1eb7c App d\u1ef1a tr\u00ean c\u00e1c kh\u00eda c\u1ea1nh sau:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accessibility of Text:<\/b><span style=\"font-weight: 400;\"> \u0110\u00e1nh gi\u00e1 m\u1ee9c \u0111\u1ed9 d\u1ec5 \u0111\u1ecdc v\u00e0 d\u1ec5 nh\u00ecn c\u1ee7a n\u1ed9i dung v\u0103n b\u1ea3n \u2014 bao g\u1ed3m k\u00edch th\u01b0\u1edbc ph\u00f4ng ch\u1eef, \u0111\u1ed9 t\u01b0\u01a1ng ph\u1ea3n m\u00e0u s\u1eafc, c\u1ea5u tr\u00fac HTML c\u00f3 \u00fd ngh\u0129a (semantic structure), c\u0169ng nh\u01b0 vi\u1ec7c s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef r\u00f5 r\u00e0ng, d\u1ec5 hi\u1ec3u cho m\u1ecdi \u0111\u1ed1i t\u01b0\u1ee3ng ng\u01b0\u1eddi d\u00f9ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accessibility of Images, Audio &amp; Video:<\/b><span style=\"font-weight: 400;\"> \u0110\u1ea3m b\u1ea3o c\u00e1c n\u1ed9i dung phi v\u0103n b\u1ea3n c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c truy c\u1eadp b\u1edfi t\u1ea5t c\u1ea3 ng\u01b0\u1eddi d\u00f9ng. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c b\u1ed5 sung m\u00f4 t\u1ea3 thay th\u1ebf (alt text) cho h\u00ecnh \u1ea3nh, ph\u1ee5 \u0111\u1ec1 (captions\/subtitles) ho\u1eb7c b\u1ea3n ghi (transcripts) cho n\u1ed9i dung \u00e2m thanh v\u00e0 video, gi\u00fap ng\u01b0\u1eddi d\u00f9ng c\u00f3 nhu c\u1ea7u \u0111\u1eb7c bi\u1ec7t v\u1eabn ti\u1ebfp nh\u1eadn \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accessibility of Interactive Content &amp; Transactions:<\/b><span style=\"font-weight: 400;\"> \u0110\u00e1nh gi\u00e1 c\u00e1c th\u00e0nh ph\u1ea7n t\u01b0\u01a1ng t\u00e1c nh\u01b0 bi\u1ec3u m\u1eabu (forms), n\u00fat b\u1ea5m (buttons), hay thanh \u0111i\u1ec1u h\u01b0\u1edbng. Ti\u00eau ch\u00ed bao g\u1ed3m vi\u1ec7c cung c\u1ea5p nh\u00e3n m\u00f4 t\u1ea3 r\u00f5 r\u00e0ng (labels), hi\u1ec3n th\u1ecb th\u00f4ng b\u00e1o l\u1ed7i (error messages) d\u1ec5 hi\u1ec3u, h\u1ed7 tr\u1ee3 \u0111i\u1ec1u h\u01b0\u1edbng b\u1eb1ng b\u00e0n ph\u00edm (keyboard navigation), v\u00e0 th\u1ec3 hi\u1ec7n tr\u1ea1ng th\u00e1i t\u01b0\u01a1ng t\u00e1c (focus indicators) r\u00f5 r\u00e0ng khi ng\u01b0\u1eddi d\u00f9ng thao t\u00e1c.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Accessibility of Technology:<\/b><span style=\"font-weight: 400;\"> Ki\u1ec3m tra kh\u1ea3 n\u0103ng t\u01b0\u01a1ng th\u00edch v\u1edbi c\u00e1c c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 (assistive technologies), \u0111\u1ed3ng th\u1eddi \u0111\u00e1nh gi\u00e1 kh\u1ea3 n\u0103ng ng\u0103n ng\u1eeba l\u1ed7i v\u00e0 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1. M\u1ee5c ti\u00eau l\u00e0 gi\u00fap t\u1ea5t c\u1ea3 ng\u01b0\u1eddi d\u00f9ng ho\u00e0n th\u00e0nh t\u00e1c v\u1ee5 m\u1ed9t c\u00e1ch thu\u1eadn ti\u1ec7n, ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Ngo\u00e0i ra, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o <\/span><a href=\"https:\/\/www.w3.org\/TR\/WCAG21\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>b\u1ed9 ti\u00eau chu\u1ea9n WCAG<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 bao g\u1ed3m danh s\u00e1ch 13 H\u01b0\u1edbng d\u1eabn (Guidelines) v\u00e0 c\u00e1c Ti\u00eau ch\u00ed th\u00e0nh c\u00f4ng (Success Criteria) t\u01b0\u01a1ng \u1ee9ng, gi\u00fap c\u00e1c Designer d\u1ec5 d\u00e0ng ki\u1ec3m tra hi\u1ec7u qu\u1ea3 trong qu\u00e1 tr\u00ecnh \u00e1p d\u1ee5ng.<\/span><\/p>\n<p><strong>Xem th\u00eam b\u00e0i blog v\u1ec1C\u00e1ch t\u1ed1i \u01b0u Mobile-first <a href=\"https:\/\/lollypop.design\/blog\/2023\/december\/responsive-design-la-gi-toi-uu-thiet-ke-web-responsive-ra-sao\/\" target=\"_blank\" rel=\"noopener\">Responsive Design<\/a> c\u1ee7a Lollypop.<\/strong><\/p>\n<h3><b>2. Usability<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Ti\u1ebfp theo, \u0111\u1ec3 ki\u1ec3m tra t\u00ednh kh\u1ea3 d\u1ee5ng (Usability) c\u1ee7a s\u1ea3n ph\u1ea9m, b\u1ea1n c\u00f3 th\u1ec3 ti\u1ebfn h\u00e0nh UX Audit v\u1edbi 2 ph\u01b0\u01a1ng ph\u00e1p ph\u1ed5 bi\u1ebfn sau:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Usability Heuristics:<\/b><span style=\"font-weight: 400;\"> \u0110\u00e2y l\u00e0 b\u1ed9 10 nguy\u00ean t\u1eafc \u0111\u00e1nh gi\u00e1 thi\u1ebft k\u1ebf do Jakob Nielsen v\u00e0 Rolf Molich ph\u00e1t tri\u1ec3n v\u00e0o n\u0103m 1990. Tr\u00ean th\u1ef1c t\u1ebf, c\u00e1c designer th\u01b0\u1eddng s\u1eed d\u1ee5ng Heuristics \u0111\u1ec3 r\u00e0 so\u00e1t xem thi\u1ebft k\u1ebf c\u00f3 vi ph\u1ea1m nguy\u00ean t\u1eafc n\u00e0o trong thi\u1ebft k\u1ebf giao di\u1ec7n hay kh\u00f4ng \u2014 t\u1eeb \u0111\u00f3 k\u1ecbp th\u1eddi tinh ch\u1ec9nh v\u00e0 t\u1ed1i \u01b0u tr\u1ea3i nghi\u1ec7m t\u1ed5ng th\u1ec3. (<\/span><a href=\"https:\/\/lollypop.design\/blog\/2024\/december\/usability-heuristics\/\" target=\"_blank\" rel=\"noopener\"><b>Chi ti\u1ebft<\/b><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<\/ul>\n<p><b>L\u01b0u \u00fd:<\/b><span style=\"font-weight: 400;\"> M\u1ed9t nghi\u00ean c\u1ee9u ch\u1ec9 ra r\u1eb1ng 43% v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c ph\u00e1t hi\u1ec7n th\u00f4ng qua Usability Heuristics kh\u00f4ng ph\u1ea3i l\u1ed7i th\u1ef1c s\u1ef1. Do \u0111\u00f3, khi s\u1eed d\u1ee5ng quy chu\u1ea9n n\u00e0y \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 thi\u1ebft k\u1ebf, c\u00e1c Designer th\u01b0\u1eddng k\u1ebft h\u1ee3p v\u1edbi Usability Testing.<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>Usability Testing<\/b><span style=\"font-weight: 400;\">: <\/span><span style=\"font-weight: 400;\">\u0110\u00e2y l\u00e0 ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 s\u1ea3n ph\u1ea9m b\u1eb1ng quan s\u00e1t h\u00e0nh vi ng\u01b0\u1eddi d\u00f9ng. V\u1ec1 c\u01a1 b\u1ea3n, c\u00e1c UX Researcher s\u1ebd theo d\u00f5i \u0111\u1ed1i t\u01b0\u1ee3ng nghi\u00ean c\u1ee9u th\u1ef1c hi\u1ec7n m\u1ed9t s\u1ed1 t\u00e1c v\u1ee5, sau \u0111\u00f3 theo d\u00f5i v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 hi\u1ec3u v\u1ec1 \u0111\u1ed9ng c\u01a1 \u0111\u1eb1ng sau m\u1ed7i h\u00e0nh \u0111\u1ed9ng. Cu\u1ed1i c\u00f9ng, c\u00e1c ph\u1ea3n h\u1ed3i\/h\u00e0nh vi s\u1ebd \u0111\u01b0\u1ee3c ghi l\u1ea1i v\u00e0 ph\u00e2n t\u00edch \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 ti\u1ec1m \u1ea9n, t\u1eeb \u0111\u00f3 thi\u1ebft k\u1ebf gi\u1ea3i ph\u00e1p c\u1ea3i thi\u1ec7n. <\/span><span style=\"font-weight: 400;\">(<\/span><a href=\"https:\/\/lollypop.design\/blog\/2025\/march\/usability-testing-la-gi\/\" target=\"_blank\" rel=\"noopener\"><b>Chi ti\u1ebft<\/b><\/a><span style=\"font-weight: 400;\">)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">T\u00ccm hi\u1ec3u th\u00eam v\u1ec1 nguy\u00ean t\u1eafc <\/span><b>Usability Heuristics<\/b><span style=\"font-weight: 400;\"> trong <\/span><a href=\"https:\/\/lollypop.design\/blog\/2024\/january\/design-audit-la-gi-quy-trinh-design-audit-gom-nhung-buoc-nao\/\" target=\"_blank\" rel=\"noopener\"><b>UX Design Audit<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>3. Inclusivity<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Cu\u1ed1i c\u00f9ng, \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u00ednh to\u00e0n di\u1ec7n (Inclusivity) c\u1ee7a s\u1ea3n ph\u1ea9m, b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o <\/span><a href=\"https:\/\/atlassian.design\/content\/inclusive-writing\/\" target=\"_blank\" rel=\"nofollow noopener\"><b>Ti\u00eau chu\u1ea9n v\u1ec1 Inclusive Language<\/b><\/a><span style=\"font-weight: 400;\"> \u0111\u01b0\u1ee3c t\u1ea1o b\u1edfi Atlassian Design System.<br>\n<\/span><\/p>\n<p><span style=\"font-weight: 400;\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 \u0111\u1ec1 xu\u1ea5t c\u1ea3i thi\u1ec7n \u0111\u01b0\u1ee3c n\u00eau trong h\u1ec7 th\u1ed1ng thi\u1ebft k\u1ebf n\u00e0y:<\/span><\/p>\n<ul>\n<li aria-level=\"1\"><b>C\u00e1ch m\u00f4 t\u1ea3 v\u1ec1 con ng\u01b0\u1eddi: <\/b><span style=\"font-weight: 400;\">H\u00e3y g\u1ecdi ng\u01b0\u1eddi d\u00f9ng b\u1eb1ng c\u00e1ch m\u00e0 h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c g\u1ecdi.<\/span><span style=\"font-weight: 400;\"><br>\n<\/span><b>V\u00ed d\u1ee5: <\/b><span style=\"font-weight: 400;\">Thay v\u00ec \u201cng\u01b0\u1eddi \u0111\u1eb7c bi\u1ec7t\u201d, h\u00e3y d\u00f9ng t\u1eeb \u201cng\u01b0\u1eddi khuy\u1ebft t\u1eadt\u201d hay c\u1ee5 th\u1ec3 h\u01a1n l\u00e0 \u201cng\u01b0\u1eddi khi\u1ebfm th\u1ecb\u201d ho\u1eb7c \u201cng\u01b0\u1eddi khi\u1ebfm th\u00ednh\u201d. Thay v\u00ec \u201cng\u01b0\u1eddi gi\u00e0\u201d, h\u00e3y d\u00f9ng \u201cng\u01b0\u1eddi l\u1edbn tu\u1ed5i\u201d ho\u1eb7c \u201cng\u01b0\u1eddi cao tu\u1ed5i\u201d.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Ng\u00f4n ng\u1eef s\u1eed d\u1ee5ng: <\/b><span style=\"font-weight: 400;\">Tr\u00e1nh nh\u1eefng c\u1ee5m t\u1eeb v\u00f4 t\u00ecnh t\u1ea1o ra c\u1ea3m gi\u00e1c b\u1ecb lo\u1ea1i tr\u1eeb \u0111\u1ed1i v\u1edbi nh\u1eefng nh\u00f3m ng\u01b0\u1eddi y\u1ebfu th\u1ebf trong x\u00e3 h\u1ed9i.<\/span><span style=\"font-weight: 400;\"><br>\n<\/span><b>V\u00ed d\u1ee5: <\/b><span style=\"font-weight: 400;\">Thay v\u00ec \u201cph\u1ee5 n\u1eef v\u00e0 tr\u1ebb em\u201d, h\u00e3y d\u00f9ng \u201cm\u1ecdi ng\u01b0\u1eddi\u201d. Tr\u00e1nh g\u00e1n \u0111\u1ecbnh ki\u1ebfn nh\u01b0 \u201cng\u01b0\u1eddi mi\u1ec1n n\u00fai \u00edt ti\u1ebfp c\u1eadn c\u00f4ng ngh\u1ec7\u201d hay \u201cgi\u1edbi tr\u1ebb lu\u00f4n hi\u1ec3u bi\u1ebft c\u00f4ng ngh\u1ec7\u201d.<\/span><\/li>\n<\/ul>\n<p><b><\/b><b>C\u00e1c k\u1ef9 thu\u1eadt t\u1ea1o tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m to\u00e0n di\u1ec7n: <\/b><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o v\u0103n phong v\u00e0 h\u00ecnh \u1ea3nh ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c s\u1ef1 \u0111a d\u1ea1ng v\u0103n h\u00f3a, gi\u1edbi v\u00e0 \u0111\u1ed9 tu\u1ed5i trong x\u00e3 h\u1ed9i. <\/span><span style=\"font-weight: 400;\"><br>\n<\/span><b>V\u00ed d\u1ee5: <\/b><span style=\"font-weight: 400;\">Khi minh h\u1ecda nh\u00f3m ng\u01b0\u1eddi d\u00f9ng, s\u1eed d\u1ee5ng h\u00ecnh \u1ea3nh nh\u00e2n v\u1eadt c\u00f3 nhi\u1ec1u m\u00e0u da, \u0111\u1ed9 tu\u1ed5i, v\u00f3c d\u00e1ng v\u00e0 phong c\u00e1ch \u0103n m\u1eb7c kh\u00e1c nhau, kh\u00f4ng ch\u1ec9 gi\u1edbi h\u1ea1n \u1edf h\u00ecnh \u1ea3nh \u201cng\u01b0\u1eddi tr\u1ebb, th\u00e0nh th\u1ecb, l\u00e0m vi\u1ec7c v\u0103n ph\u00f2ng\u201d.<\/span><\/p>\n<p><strong>Khi n\u00f3i v\u1ec1 ch\u1ee7 \u0111\u1ec1 ng\u00f4n ng\u1eef, b\u1ea1n s\u1ebd kh\u00f4ng mu\u1ed1n b\u1ecf l\u1ee1: <a href=\"https:\/\/lollypop.design\/blog\/2024\/april\/ux-content-la-gi-tai-sao-nen-ban-dia-hoa-noi-dung-san-pham\/\" target=\"_blank\" rel=\"noopener\">UX Content l\u00e0 g\u00ec? T\u1ea1i sao n\u00ean b\u1ea3n \u0111\u1ecba h\u00f3a n\u1ed9i dung s\u1ea3n ph\u1ea9m?<\/a><\/strong><\/p>\n<h2><b>T\u1ea1m k\u1ebft<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Trong b\u00e0i vi\u1ebft n\u00e0y, <\/span><b><a href=\"https:\/\/lollypop.design\/ui-ux-design-agency-vietnam-vie\/\" target=\"_blank\" rel=\"noopener\">Lollypop<\/a> <\/b><span style=\"font-weight: 400;\">\u0111\u00e3 cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan v\u1ec1 Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n (Inclusive Design), bao g\u1ed3m kh\u00e1i ni\u1ec7m, nguy\u00ean t\u1eafc c\u1ed1t l\u00f5i, v\u00e0 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p gi\u00fap ki\u1ec3m tra, t\u1ed1i \u01b0u h\u00f3a 3 ti\u00eau ch\u00ed c\u1ed1t l\u00f5i (Accessibility, Usability v\u00e0 Inclusivity).<\/span><\/p>\n<p><b>C\u1ea7n hi\u1ec3u r\u1eb1ng:<\/b><span style=\"font-weight: 400;\"> Vi\u1ec7c thi\u1ebft k\u1ebf m\u1ed9t s\u1ea3n ph\u1ea9m to\u00e0n di\u1ec7n h\u01a1n cho ng\u01b0\u1eddi d\u00f9ng h\u1ee9a h\u1eb9n s\u1ebd l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ki\u1ec3m th\u1eed v\u00e0 c\u1ea3i ti\u1ebfn s\u1ea3n ph\u1ea9m trong l\u00e2u d\u00e0i. Ngo\u00e0i ra, vi\u1ec7c t\u1ea1o ra m\u1ed9t thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n cho t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi tr\u00ean th\u1ebf gi\u1edbi g\u1ea7n nh\u01b0 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">H\u00e3y x\u00e1c \u0111\u1ecbnh \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n l\u00e0 ai, t\u1eeb \u0111\u00f3 \u0111\u1ec1 ra c\u00e1c m\u1ee5c ti\u00eau Inclusive UX c\u1ee7a ri\u00eang b\u1ea1n v\u00e0 \u0111\u1eb7t ra c\u00e1c c\u1ed9t m\u1ed1c theo t\u1eebng giai \u0111o\u1ea1n \u0111\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a ng\u01b0\u1eddi d\u00f9ng m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t. \u0110\u00f3 s\u1ebd l\u00e0 con \u0111\u01b0\u1eddng ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u1ec3 gi\u00fap b\u1ea1n t\u1ea1o n\u00ean m\u1ed9t thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n cho s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh!\u00a0<\/span><\/p>\n<h2><b>Frequently Asked Questions (FAQ)\u00a0<\/b><\/h2>\n<h3><b>1. T\u1ea7m quan tr\u1ecdng c\u1ee7a inclusive design trong thi\u1ebft k\u1ebf UX<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Inclusive Design gi\u00fap \u0111\u1ea3m b\u1ea3o t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi (b\u1ea5t k\u1ec3 gi\u1edbi t\u00ednh, \u0111\u1ecba \u0111i\u1ec3m, ng\u00f4n ng\u1eef, v\u0103n h\u00f3a hay kh\u1ea3 n\u0103ng th\u1ec3 ch\u1ea5t), \u0111\u1ec1u c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m hi\u1ec7u qu\u1ea3, g\u00f3p ph\u1ea7n t\u1ea1o d\u1ef1ng m\u1ed9t x\u00e3 h\u1ed9i h\u00f2a nh\u1eadp, t\u00f4n tr\u1ecdng v\u00e0 b\u00ecnh \u0111\u1eb3ng.<\/span><\/p>\n<h3><b>2. L\u00e0m sao \u0111\u1ec3 t\u1ea1o ra m\u1ed9t thi\u1ebft k\u1ebf UX to\u00e0n di\u1ec7n?<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u0110\u1ec3 t\u1ea1o ra m\u1ed9t thi\u1ebft k\u1ebf UX to\u00e0n di\u1ec7n (Inclusive Design), tr\u01b0\u1edbc ti\u00ean, c\u1ea7n x\u00e1c \u0111\u1ecbnh c\u00e1c y\u1ebfu t\u1ed1 sau:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Who \u2013 Ch\u00fang ta \u0111ang thi\u1ebft k\u1ebf cho ai v\u00e0 ho\u00e0n c\u1ea3nh s\u1eed d\u1ee5ng ra sao?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What \u2013 \u0110i\u1ec1u g\u00ec l\u00e0 quan tr\u1ecdng v\u1edbi nh\u1eefng nh\u00f3m \u0111\u1ed1i t\u01b0\u1ee3ng n\u00e0y?<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ngu\u1ed3n l\u1ef1c (nh\u00e2n l\u1ef1c, th\u1eddi gian, chi ph\u00ed) hi\u1ec7n t\u1ea1i nh\u01b0 th\u1ebf n\u00e0o?\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Sau khi c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi cho t\u1eebng y\u1ebfu t\u1ed1, quy tr\u00ecnh thi\u1ebft k\u1ebf Inclusive Design c\u0169ng di\u1ec5n ra nh\u01b0 <a href=\"https:\/\/lollypop.design\/blog\/2024\/january\/ui-ux-design-la-gi-khai-niem-va-quy-trinh-thiet-ke-ux-ui-linh-hoat\/\" target=\"_blank\" rel=\"noopener\"><strong>Quy tr\u00ecnh thi\u1ebft k\u1ebf<\/strong><\/a> c\u00e1c s\u1ea3n ph\u1ea9m kh\u00e1c, t\u1eeb Nghi\u00ean c\u1ee9u \u2013 X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 \u2013 Thi\u1ebft k\u1ebf \u2013 Ki\u1ec3m th\u1eed \u2013 Ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m.\u00a0<\/span><\/p>\n<h3><b>3. V\u00ed d\u1ee5 v\u1ec1 Inclusive design trong th\u1ef1c t\u1ebf<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 Inclusive design trong th\u1ef1c t\u1ebf c\u00f3 th\u1ec3 k\u1ec3 \u0111\u1ebfn nh\u01b0 t\u00ednh n\u0103ng Chuy\u1ec3n \u0111\u1ed5i ng\u00f4n ng\u1eef sang gi\u1ecdng n\u00f3i ho\u1eb7c s\u00e1ch n\u00f3i (Audiobooks) \u0111\u1ec3 h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi khi\u1ebfm th\u1ecb, S\u1eed d\u1ee5ng m\u00e0u s\u1eafc c\u00f3 \u0111\u1ed9 t\u01b0\u01a1ng ph\u1ea3n cao gi\u00fap ng\u01b0\u1eddi kh\u00f3 ph\u00e2n bi\u1ec7t m\u00e0u s\u1eafc d\u1ec5 s\u1eed d\u1ee5ng, T\u00ednh n\u0103ng t\u00f9y ch\u1ec9nh ng\u00f4n ng\u1eef\/k\u00edch th\u01b0\u1edbc ch\u1eef vi\u1ebft nh\u1eb1m h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng \u1edf nhi\u1ec1u khu v\u1ef1c \u0111\u1ecba l\u00fd kh\u00e1c nhau, c\u0169ng nh\u01b0 nh\u1eefng ng\u01b0\u1eddi g\u1eb7p v\u1ea5n \u0111\u1ec1 v\u1ec1 th\u1ecb l\u1ef1c,\u2026<\/span><\/p>\n<h3><b>4. S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Inclusive Design v\u00e0 Universal Design<\/b><\/h3>\n<p>Inclusive Design (Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n) h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra gi\u1ea3i ph\u00e1p mang t\u00ednh \u201cone-size-fits-one\u201d \u2013 c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng v\u1edbi nh\u1eefng kh\u00e1c bi\u1ec7t trong kh\u1ea3 n\u0103ng, v\u0103n h\u00f3a, gi\u1edbi t\u00ednh, \u0111\u1ed9 tu\u1ed5i, hi\u1ec3u bi\u1ebft,\u2026 Trong khi \u0111\u00f3, Universal Design (Thi\u1ebft k\u1ebf ph\u1ed5 qu\u00e1t) l\u1ea1i h\u01b0\u1edbng t\u1edbi m\u1ee5c ti\u00eau thi\u1ebft k\u1ebf gi\u1ea3i ph\u00e1p \u201cone-size-fits-all\u201d \u2013 t\u1ee9c l\u00e0 t\u1ea1o ra c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng b\u1edfi t\u1ea5t c\u1ea3 m\u1ecdi ng\u01b0\u1eddi, kh\u00f4ng c\u1ea7n \u0111\u1ebfn s\u1ef1 \u0111i\u1ec1u ch\u1ec9nh hay th\u00edch nghi \u0111\u1eb7c bi\u1ec7t.<\/p>\n<h3><b>5. S\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa Inclusive Design v\u00e0 Accessibility Design<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">S\u1ef1 kh\u00e1c bi\u1ec7t ch\u00ednh gi\u1eefa Inclusive Design v\u00e0 Accessibility Design n\u1eb1m \u1edf ph\u1ea1m vi v\u00e0 m\u1ee5c ti\u00eau thi\u1ebft k\u1ebf. Inclusive Design (Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n) h\u01b0\u1edbng \u0111\u1ebfn vi\u1ec7c t\u1ea1o ra gi\u1ea3i ph\u00e1p linh ho\u1ea1t, c\u00f3 th\u1ec3 c\u00e1 nh\u00e2n h\u00f3a cho t\u1eebng \u0111\u1ed1i t\u01b0\u1ee3ng v\u1edbi nh\u1eefng s\u1ef1 kh\u00e1c bi\u1ec7t trong kh\u1ea3 n\u0103ng, v\u0103n h\u00f3a, gi\u1edbi t\u00ednh, \u0111\u1ed9 tu\u1ed5i, hi\u1ec3u bi\u1ebft,\u2026 Accessibility Design (Thi\u1ebft k\u1ebf ti\u1ebfp c\u1eadn) l\u1ea1i t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi nh\u1eefng ng\u01b0\u1eddi c\u00f3 khi\u1ebfm khuy\u1ebft, \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau chu\u1ea9n v\u00e0 quy \u0111\u1ecbnh v\u1ec1 kh\u1ea3 n\u0103ng ti\u1ebfp c\u1eadn, v\u00ed d\u1ee5 nh\u01b0 c\u00e1c nguy\u00ean t\u1eafc c\u1ee7a Web Content Accessibility Guidelines (WCAG).<\/span><\/p>\n<h3><b>6. T\u1ea1i sao inclusive design l\u1ea1i quan tr\u1ecdng?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Inclusive design gi\u00fap doanh nghi\u1ec7p <\/span><b>t\u1ea1o ra s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p v\u1edbi nhi\u1ec1u nh\u00f3m ng\u01b0\u1eddi d\u00f9ng kh\u00e1c nhau<\/b><span style=\"font-weight: 400;\">, bao g\u1ed3m c\u1ea3 nh\u1eefng ng\u01b0\u1eddi c\u00f3 r\u00e0o c\u1ea3n v\u1ec1 th\u1ec3 ch\u1ea5t, ng\u00f4n ng\u1eef hay ho\u00e0n c\u1ea3nh s\u1eed d\u1ee5ng. Khi thi\u1ebft k\u1ebf \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n h\u01a1n, tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng tr\u1edf n\u00ean m\u01b0\u1ee3t m\u00e0 v\u00e0 d\u1ec5 hi\u1ec3u h\u01a1n \u2014 t\u1eeb \u0111\u00f3 t\u0103ng m\u1ee9c \u0111\u1ed9 h\u00e0i l\u00f2ng v\u00e0 g\u1eafn b\u00f3 l\u00e2u d\u00e0i. \u0110\u00e2y c\u0169ng l\u00e0 c\u00e1ch gi\u00fap doanh nghi\u1ec7p m\u1edf r\u1ed9ng t\u1ec7p kh\u00e1ch h\u00e0ng, n\u00e2ng cao h\u00ecnh \u1ea3nh th\u01b0\u01a1ng hi\u1ec7u v\u00e0 gi\u1ea3m chi ph\u00ed \u0111i\u1ec1u ch\u1ec9nh s\u1ea3n ph\u1ea9m v\u1ec1 sau.<\/span><\/p>\n<h3><b>7. Khi n\u00e0o n\u00ean \u00e1p d\u1ee5ng c\u00e1c nguy\u00ean t\u1eafc inclusive design?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Inclusive design n\u00ean \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng <\/span><b>ngay t\u1eeb giai \u0111o\u1ea1n \u0111\u1ea7u c\u1ee7a qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m<\/b><span style=\"font-weight: 400;\">. Thay v\u00ec ch\u1ec9 s\u1eeda ch\u1eefa khi c\u00f3 ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c, vi\u1ec7c \u00e1p d\u1ee5ng s\u1edbm c\u00e1c nguy\u00ean t\u1eafc inclusive design gi\u00fap s\u1ea3n ph\u1ea9m ph\u00e1t tri\u1ec3n \u0111\u00fang h\u01b0\u1edbng, \u0111\u1ea3m b\u1ea3o m\u1ecdi ng\u01b0\u1eddi \u2014 d\u00f9 kh\u00e1c bi\u1ec7t v\u1ec1 kh\u1ea3 n\u0103ng, ng\u00f4n ng\u1eef, khu v\u1ef1c, \u0111\u1ed9 tu\u1ed5i, thi\u1ebft b\u1ecb hay ng\u1eef c\u1ea3nh s\u1eed d\u1ee5ng \u2014 \u0111\u1ec1u c\u00f3 tr\u1ea3i nghi\u1ec7m tr\u1ecdn v\u1eb9n.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>B\u1ea1n \u0111\u00e3 bao gi\u1edd nghe Podcast ch\u1eefa l\u00e0nh tr\u00ean Youtube hay \u0111\u1ecdc Ph\u1ee5 \u0111\u1ec1 khi xem phim Hollywood, phim H\u00e0n Qu\u1ed1c trong r\u1ea1p?\u00a0 C\u00f3 th\u1ec3 b\u1ea1n ch\u01b0a qu\u00e1 quen thu\u1ed9c v\u1edbi kh\u00e1i ni\u1ec7m Thi\u1ebft k\u1ebf to\u00e0n di\u1ec7n (Inclusive design). Tuy nhi\u00ean, c\u00e1c v\u00ed d\u1ee5 tr\u00ean \u0111\u00e2y l\u00e0 hai trong nh\u1eefng \u1ee9ng d\u1ee5ng v\u00f4 c\u00f9ng ph\u1ed5 [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":24620,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[5,18],"tags":[],"blogs_category":[26,27,25],"class_list":["post-14156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","category-june","blogs_category-banner-blog","blogs_category-blogs","blogs_category-top-blogs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Inclusive design l\u00e0 g\u00ec? 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